PPRuNe Forums - View Single Post - Passengers 'upgrading' themselves - what do you do?
Old 14th Jan 2009, 14:48
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Gallimero
 
Join Date: Sep 2007
Location: EU
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We usually count our pax and check for any discrepancy on the PIL. It is very easy on Short and Medium Haul and in First because there is a limited number of pax. In bigger cabins we simply count the pax after T/O. After that you would immediately spot any ''new entry'', since you got to know the pax in your working zone.
It didn't happen to me often, usually on SH-MH, and every time politely informed the pax he made a mistake and asked to move back to the original seat.
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