I just want to jump in and defend the current open counter service. Ive been down to use it half a dozen times now since 2003 and every time I have been dealt with in an efficient, fair and knowledgeable manner. One time I had made a mistake with a log book entry (forgot to stick a days flying in that was relevant to the application!) and they delayed closing the counter so that I could gather the appropriate evidence of the flying and so I still got a same day service and went home with my shiny new rating.
Another time I arrived later than the midday cut-off due to traffic and they still endeavored to sort things out (despite their being a larger than normal demand that day).
My advice to those wanting to use this service is (A) turn up before 8am and get in as soon as the building opens. (B) make sure you have EVERYTHING you need and it is all in order. Grab ticket number one and you'll be out by 10am.