Swissport BHX -what's gone wrong?

[merlinxx]

What all management have to realise is that SEVICE DELIVERY is the prime
reason for any service organization. I started on the handling side then went into the air carriers side. I set up and audited SERVICE DELIVERY companies. Price is important, but and this is the crux, the pax/cargo suffer the end result of under resourced, under trained, but dedicated enthusiastic staff.

Good Management with hands on experience is the key, if the boss can't run the honey cart as well as the budget, mentor and train staff then he/she should be in the honey cart