ever get a "thanks" or treated like they matter.
Will probably ruffle some feathers with this, but here goes.
I don't know about you, by I get my "thanks" on the 15th and the 30 of every month. That's what I expect from them, nothing more, nothing less. Also, you don't matter. If they could train monkeys to fly and fix these things they would. (actually told to me by Eddy Aman at Bow Copters many many moons ago)
You (and me) are considered a necessary evil of making money.
Drive the bus, come home safe, collect your pay, go to the darkside......repeat as nessasary
Rant over