From my observations, the standard at Westpac Newcastle is decidedly "ordinary" and they have a long history of covering up their mistakes. Amazing how you can make a massive stuff up and yet come out of it as "heroes". It is very concerning that professionalism and safety get pushed aside for the sake of a good story or a good media release.
And yes, everyone makes mistakes (I should know I've made enough of my own) but you don't nearly kill yourself and then tell everyone how well trained and fantastic you are.