ACASS
Wow, you have obviously had a bad experience!
However, for the sake of other visitors to this site I have to say that, in all the years I have known them, ACASS management and the people they employ have all behaved in a most professional manner and done their best for pilots and clients alike.
I hope your experiences in 2009 are more favourable.
Have a Happy Christmas and Good Luck for the New Year.