In my experience some ground handling agents are very quick to sack people following an incident, hence the reluctance for people to speak up. People should be able to come to work in the knowlege that if they have a genuine accident they can report it without having to fear for their job. After all that is why all parties have fairly hefty insurance policies. Until handling agents stop being hire & fire merchants and have a more open reporting policy then the situation will regretably never change.