The ground handling at EDI is contracted to bmi and this is where the main problem is. The staff are trained to bmi standard but baby have their own set of rules which they ensure are enforced to the letter, therefore where staff are allowed to use discretion when delaing with a bmi situation, when it comes to baby, they are told EXACTLy what they can and cant do and if any decisions are made to the contrary they better be prepared for a backlash. The couldnt care less attitude comes from the rules being changed on a regular basis and taking fees for everything from check-in to excess, the job is like being a debt collector these days. Just wait till you hear what they want to happen next whilst boarding 140 pax in a 25 min turnround !