The shambles at LGW this morning really was not a surprise - remember this is an airport run by the BAA - BUREAU AGAINST AVIATION
A couple of years back Ops Duty Managers left after being invited to apply for their own job. New ones - now called Service Delivery Leaders, some with NO aviation background employed - at reduced salaries. It is not their fault - they are trying to do a job with their hands tied behind their backs.
Insufficient number of staff employed, particularly on nights.
The poor staff no doubt in the firing line by incompetent management.
The sooner this company leaves LGW the better.
