QANTAS executives are being sent back to school and will be required to spend time at the coal face.....
Mr Joyce said the centre would allow the airline to more rapidly deploy training programs and about half of Qantas employees would be put through exceptional service training in 2009.
I'm sorry but the last thing that staff need is another training course....
Staff have been putting up with interminable courses for years and in reality only occur to justify the existence of the training department,a tax write off and to fulfill a requirement to have staff improvement courses......which really do nothing of the sort.
What they need is a commitment from management to put more people where they count.They need more people in the terminals to meet and deal with the customer....
They need better in flight products such as an IFE system that is not only competitive with other airlines but reliable as well.
They need people like Borghetti to work in the everyday positions that make the airline run....such as check in,meeting aircraft,a day or 2 in reservations,on the end of a meal or bar cart on an LA flight..in economy not sitting up in 2A.
They need to face the customer and use the equipment that staff are given.They need to find first hand what stuff ups happen and how they should be fixed to get the job done..