Folks,
You're exactly correct, the workload is ultra-high at the moment for the gentlemen who turn the wheels on the site. Added in with two of them being on conversion courses is the steep learning-curve with the new behind-the-scenes software. It's only the computer illiterates like me who have the time, unfortunately!
Your problem is known about and will be resolved, I'm sure. Several others are in the same position.
Thanks for your patience,
£6