JG - I note that by PM you have declined to offer any idea of your 'experience' in our field, so respectfully I will bow out of this line of the current line of discussion. It might help if you could outline one or two examples where "to begin triaging your (in-flight) issue within a reasonable amount of time (3-5 minutes?) of your request. If your experience(s) during your event(s) was different than this, I sincerely hope the operator/union involved initiated an investigation to determine what could have been done differently to increase the likelihood the next crew who needs this level of assistance has ready access to these resources." would help me in the air with a problem. I am looking at situations which normally require fairly rapid decisions and there is no time or facility to gather those gems. Longer term problems can of course be resolved this way, mostly on the ground, although the BA 747 engine out from west coast USA bound for UK was a case where there was time to take all advice available, but again the IMMEDIATE actions (and decisions) were taken without that luxury. It is very rare for a short/medium haul crew to have this opportunity so until cockpit-ground comms improve dramatically I suspect your focus needs to be on long-haul?.
Like others here, I started in the "Captain is God" era and like others I see very little of that now - so, yes, all this 'CRM stuff' has been successful if that helps. Perhaps the answer to you is "you should have seen it all earlier".
