qfcabin
I get the response "you will get there sooner or later and at least you are going towards nice weather" (It was a bit chilly at home)
If that was someone "doing her best" to manage the expectations of a passenger, whose aircraft had just been been reassigned, causing a long delay, then I would suggest that she was not competent to be in the role.
Her remark shows a lack of empathy, is dismissive and potentially inflammatory.
Under the circumstances, I think Wings Folded showed considerable restraint.