PPRuNe Forums - View Single Post - Passengers insulting cabin crew. What do you do? here is a case
Thread
:
Passengers insulting cabin crew. What do you do? here is a case
View Single Post
2nd Dec 2008, 17:16
#
56
(
permalink
)
Juud
Join Date: Oct 2006
Location: Europe
Posts: 251
Likes: 0
Received 0 Likes on 0 Posts
Apocryphal or real, it's an excellent story to bring home the importance of doing things in the right order.
Thanks for writing that out
6chimes
.
As I always stress in my briefings: "Whenever a pax behaves strangely, or even just triggers your gut feeling that something isn't right, go talk to him or her. Have a chat, try and find out a bit more. And if you for whatever reason do not want to do that yourself, ask me or the assistant Purser to do it for you. Better to have a few chats too many than carry one nutcase, better having a chat and find out about the dead husband in the hold than treating a grieving widow like a nutter the whole flight."
Reply
Juud
View Public Profile
Find More Posts by Juud