Thumpango - I guess anyone can be having bad day, my experience was exactly the opposite. They sent me all the literature, a video etc. When I visited the school, they spent lot's of time with me evaluating my previous flying experience (helping choose the right training package) and even showed me round a spanking new Warrior. Couldn't fault the overall enthusiam for having me as a club member and getting me that PPL. Have to say tat wasn't Elstree though.
-S