Oh my Gawd! You mean all those flights actually carry passengers! What, real people going places?
Passenger 'Peter' only made one mistake. Friday arvo and he expected somebody to answer the phone in Canberra? Ever heard of 'POETS' day? C`mon, get real, only controllers are at work by 4.30 on a Friday arvo. The 'support' staff are all long gone for their weekend.