Cyclic Hotline, from what I have seen for the last several years, I disagree on the new company trying to correct the support issue. Well some of it at least.
Yes, when MD took over, the president, vice-president and all the support people came to us and gave us the new better support speech. Also to hear our complaints. Nothing has changed, really. And this tail problem is being paid by the customer. This is the third time that the operators are finding cracking problems that they (MD) have known about prior. Now that is real confidence.