Mr. Greens Japanese Events
The circumstances you spoke of are not/were not specific to Qantas Crews flying to Japan.On any given day on any given aircraft these events can and have occurred ever since airlines started carrying passengers.
In any community there can be cultural misunderstandings...Japan is no different from any other community except that they expect "honorific" treatment when something or someone screws up.This is the way they respond to each other and itsi expected that all others(non Japanese)will respond in a similar manner.The older male (samurai)passenger does not like to be told to sit down in turbulence...particulalry by a female.
These events need to be seen and appreciated in context.
Again I reiterate it was the equipment sent to Japan that caused most problems and great embarrassment to Qantas Japanese employees.
Qantas management choked the goose that laid the golden yen and Tourism Australia ably assisted them