Or provide them with the kind of service onboard that one would expect of a, "premium carrier".
What about the passengers booked on the A380 out of LA who, due to an aircraft change, ended up on a two class 744?
First class down graded to J/C and to top it off........
No IFE AND no reading lights for the 13 hour flight.
Evidently they just sat there for the duration like stunned mullets.
It's no wonder cabin crew seethe when the discussion of management comes up as it's we who deal, face to face with these continual service failures.
I wonder who those 400 passengers will choose
NOT to fly with when next they travel?