An example of the poor JPA claim system. I recently had a one-way car hire and was instructed to hand it back to the Hire Co with a full fuel tank. Duly completed and receipt obtained. >>No facility on JPA to claim back the 'actual' of a tank of fuel. Advised by P Staff to call it a "taxi" and mention the petrol costs in the remarks. All done satisfactory insofar as my expenditure has been recovered but surely scope for a 'false claim' as no taxi was ever touched.
I am sure that many such stories exist, and in my opinion, the law should only be laid down once the 'system' is functioning correctly. My understanding is that a JPA upgrade is imminent.