Arguing that we can't provide as good a service as our competitors because we have less crew is pointless exercise.
Whilst most asian carriers do have slightly more crew, the real advantage they have is less rules governing rest periods and OH&S.
We are very lucky as workers in Australia that we do have such protections for the employee, but that does not remove the fact that other airlines exploit this to their advantage.
The post by by
mohican went right over the head of most here and really was very sound advice.
The one thing we have to do if we are to protect our conditions is to prove we are worthy of them, and to try to justify having a bad attitude just because management are telling us to put a badge in a particular position is insane.
There is no justification for having a bad attitude in the service industry, no matter what wage you are on.
Now the posts by RENURPP and orangputi may be true if they travel in economy as I believe that is where Qantas Cabin Service Priorities are wrong.
I believe our service in J and P is excellent, although our hard product will never be as good as our competitors.
Ordinary and her gang do need to be booted because this crap about doing a 4 hour service in economy, just so that we are forced to be in the cabin, is ridiculous.
The end result is that the whole aircraft is being tied up until that epic is over and consequently we are less able to satisfy individual passenger requests, which is why the impression of unavailibilty is felt.