Quite right, the thing that pi$$es me off is that there are inconsistancies, here's this months:
No kids in BA Silver lounge at T5
Kids in BA Silver lounge at Term E in ZRH
Kids in BA Silver lounge at MIA
Check boarding Passes - KLM in ZRH
No check boarding passes LX in AMS
Boarding pass and passport compared at gate before entry to waiting area - LX in D term at AMS
Boarding pass and passport compared at gate after waiting area - KL in in D term at AMS
Security check at airside - AMS for gates D57+
Security check at gate - AMS for gates D1-56
KLM e-boarding pass is one page printout
LX e-boarding pass is two pages of printout
2 security checks for flights to UK at FRA
1 security check for flights to SG at FRA
it goes on, and this is my month's recent travel.
When you **** pax around like this, you gotta expect some feedback. Not your fault but you are the face of the company. Of course, if I only flew one airline everywhere I'd be far more ignorant and far happier.