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Passengers insulting cabin crew. What do you do? here is a case
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19th Nov 2008, 20:39
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Ten West
Join Date: Feb 2008
Location: UK
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"...
To stay calm and polite in the face of abuse is horribly difficult, but age and experience help. "
I'm not so sure about that
Flapsforty.
I'm now 42 and I've been on all the customer services courses in a previous working life, but the older I get the more trouble I have in resisting the urge to drop any abusive idiot I meet with a well-aimed headbutt!
I blame ten years working with Joe Public in retail.
How you CC put up with some of the idiots you encounter is a source of wonderment to me. But then you do have to ask the question "Should we be serving alcohol at airports?" I don't believe we should.
So glad I'm in 'Ops' now.
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