CRM a busted flush?
JG
It's maybe wrong to conclude that CRM has failed just because we hear the same things being said on CVR transcripts - each generation has to repeat the faults of its fathers.
And maybe your friend needs to look at all the research that has been done on communications in aviation. Medicine came late to 'crm' despite the fact they more people die in iatragenic events than ever die in aircraft losses.
Amazingly, medicine seems to want to repeat all the mistakes made in CRM,
I suspect that you maybe expect more from CRM than it has been able to deliver. The same frustration has given rise to TEM ... another false dawn if ever there was one.
:-)