Update
Finally I got through to the most amazing lady they exsist in every company. After days of being told no of being laughed at ignored etc. etc.
I got through to someone who tried to help thats all I wanted, someone to try and help me even if they couldn't. She did her best she got a solution which I was happy and stops me from worrying.
I would still point out that one helpful member of staff versus 7 unhelpful is still not a good ratio.
But that one is a saint, Thank You Marie