PPRuNe Forums - View Single Post - Passengers insulting cabin crew. What do you do? here is a case
Old 16th Nov 2008, 18:20
  #34 (permalink)  
DutchStar
 
Join Date: Dec 2007
Location: England
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RMC, excellent post!!! I can only say that, unfortunately, many capt and sccm dont back you up 100% and that is very frustrating...
I do understand there is pressure from the company not to delay flights due to bags being removed for the pax we are offloading, and sometimes they imply we (c/c) are the ones overeacting or being dramatic but I believe we should never be sort of "bullied" into carrying those pax who start being abusive before departure.
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