Yes some people do work or help out in many areas, so what, they are happy to do so if it helps the company which in turn helps them. Just maybe these VA people have a good attitude towards their job and do not live in dream world like those in QF that have been there for years and had it to good. Christ many people who work in the city get in at 7 and leave at 6 every day. The VA CC I have met doing my training at Lord St are really full of enthusiasm and energy, the trainers are fantastic. When these guys hit the airways customers will be in for a pleasant surprise.For those who think helping out is a horror story, you go lie down with a bex while we get on with the job.