I've also had a flight cancelled and the refund system was surprisingly easy. I clicked on the link within their email and opted for a refund on both the bookings associated with the cancelled one. A message said they'd be in touch soon which they were, the very next day in fact, telling me a full refund would be credited to my account within 5-10 days. This was on Monday and I've received the full refund into my account today (Thursday).
I can't say I'm overjoyed that I've had to cancel my trip with no justification other than "unforseen circumstances" but at least they've not added insult to injury by messing me about with the refund.
Last edited by Tudor; 13th Nov 2008 at 16:19.
Reason: I wrote Friday instead of Thursday - wishful thinking!