The question, however, is how long will it last?
this is a good question. i would guess not too much longer. employees are the difference between well managed average companies and well managed great companies.
nats has great employees at the moment, but we seem to be the only ats provider that is reducing our t's and c's across the globe for said great employees.
no-one in their right mind would move to the uk to work for nats right now. But we lose many every year to different countries.
When staff shortages worsen and morale drops, so will the standard of service provision. nobody gives their best when they are miserable.