Although I fully understand that during a flight in difficult circs, it is impossible generally to communicate with the cattle, however, after it is all over, a little word to us down the back would do wonders to alleviate any fears.
When this is NOT done after a hit with turbulence or a go around or whatever, most non pilots think the worst and hence the fear.
It is lack of communication that is the problem. We are not all professional pilots, and we don't know what is normal and what is not. We are in a tube, out of control and believe me a word from the deck is worth a fortune when things seem unusual.