Sounds like the Cabin Crew had a 'fun' meeting in the simulator centre with Management today. The impressions they've gotten from a number of them was one of disappointment due to the reaction of certain members of the management team-- lots of double-talk, non-commitment, denial and re-proportioning the blame on the crew themselves, especially with respect to rostering and crew-welfare issues.
It is truly tragic, as Cabin Crew are
the most visible and most frequently-encountered front-line employees of the Gulf Air product. In a recent
Airline Business article, the Company spells out some pretty ambitious goals. Successful companies recognize that the critical spark lies not in the hardware or software, it's in the liveware. However, how ours hopes to accomplish the stated objectives and committments (which were emphasised during the meeting) with demoralized and disrespected front-line employees is beyond me.
