Been a VERY busy bunny so not had the chance to check the thread recently......
But anyway..... so on this particular occasion you had a complaint about the handling agent I believe. Not the airline who as I am sure you know are a sub contractor to the airline.
So who's wages exactly do you pay at the sub-contractor? Maybe you paid the wages of the person on duty who was out of sight trying to figure out the problem. Indeed perhaps your vast cash injection to the company could have bought the bog roll or coffee.
Not that, that should detract from the fact that you actually don't pay any wages at airline or handling agent.....period.
You.... buy a service from a company.