Who's ever heard of 'volunteers' that liaise between company and customers in a situation like this. C'mon - this stinks of you know what.
Ryan,
You obviously don't work for the Rat. There is indeed a customer care team made up of volunteers. They are all Qantas employees, and they have been activated many times over the years including 9/11, the QF6 slide deployment etc. During training for this group of volunteers, there is no mention of getting incident victims to sign a "record of interview" or anything else. There is nothing malicious about these volunteers and I highly doubt it was one of them.