Well done to everyone involved..especially to Mr O'Neill for keeping his cool. I wish him a speedy recovery.
Having been in a similar talkdown situation myself some years ago, I can honestly say that when a pilot lets it be known that they are in difficulty, ATC\D&D become the best friends you could ever wish for, their calm and very professional voice in your earphones is so,so reassuring at this time, leaving you in no doubt whatsoever that you have their full and undivided attention and that everything possible will be done to get you safely down on the ground..or in my case, water!
If there are any medals to be handed out..don't forget the controller\s
