Keg - Journo getting extra info is pretty lame when really what else could they possibly get thats not already out in the public domain concerning injuries. Asking to sign a document - no way.
The fact that Qantas have these so called volunteers of a 'care team' that are not on the payroll and visit injured passengers - says to me that - A) Qantas can get away with saying that it did not send any representatives from Qantas to the person concerned and B) very dodgy!
Who's ever heard of 'volunteers' that liaise between company and customers in a situation like this. C'mon - this stinks of you know what.
Packrat - love your work.