Quality programs with SMS,
I know it takes time to have everybody accept the system if it is new in whole company. After all it will help all parties in company and works only if all have willingness and a chance to take a part of it. It is (it should) be a tool for everybody to take part of operation. Main thing is that Quality Manager is trained or have good personal skills lead the system. Whole system should be build for your company matters. Don't just steel the system from somebody. Good luck
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