A Simple Formula
A motivated well resourced group of employees.
All this other crap....KPIs, earrings,name tags and this rest of this inane nonsense is irrelevant
Not one Cabin Crew team manager has ever achieved his/her KPIs
They,like the rest of us are set up to fail.
Qantas Cabin Crew Services.....a case study in how NOT to manage a workforce.
Anyone doing a thesis for a Ph.D.?.....here is your topic