I'm sure you moan about your job jacquelinee. Or is that ok because you don't moan about it in public? Or are you offended that people who serve you moan about you? How dare people have thoughts and feelings.
Yes they made an error in judgement but I doubt any passengers even saw it. I wouln't take offence if staff in Tesco had a Facebook page complaining about customers. Why would I?
You cannot stop people having a good moan. Most of us just don't do it in a public area. Blah blah the customers pay your wages. Yes they keep the airline going but so do lots of other things. Why should we have to put up with rude and abusive people? Some people are just horrible. I will continue my independant thoughts thank you.