carrying cheap,inclusive package tourists to the caribbean
I think LGW long haul is pretty good, newish B777s and high prices to the Carribbean, not cheap cruises as the chap above said. We'll see how well the re-introduced JFK does over the summer, poor timing on that one methinks. I disagree actually, outsourcing ground handling might save a Hell of a lot of money and cut a lot of the dead wood.
I have never found BA's ground staff any use whatsoever. Air crew are great but let down by frumpy, grumpy and surly timeservers in the Terminal.