Flyhighsky,
I'm sorry to hear that. Please understand that Matthew and I do not write refund checks, we merely pass details on the powers that be so to speak. Until fairly recently the details of refunds were bundled up into the paperwork for the ongoing court case against the former secretary. What we have done is convince management that in view of the length of time this was taking, and considering how long there has been a lack of communication with the individuals concerned, this was not really fair. We are doing our jobs as flight instructors as well, so even if you forwarded your details a while back, if we already passed your details on, apologies if we can't remember who you are from your pprune tag. I would urge you, and anyone else who feels they are owed money to PM us - your name is sufficient.
Please don't attack us personally over refunds.