Ballsout - absolutely agree. I've said it before - I batch book cheap tickets with Ryanair, some I use, some I don't. I have never bothered trying to reclaim taxes on unused tickets (on the odd occasions I have paid them). If people need flexibility, where possible, book with a traditional full service airline offering check in, baggage, refunds, meals, drinks, pre-allocated seating blah blah blah. I don’t like paying for any of this on short hops, so I travel Ryanair. Where I do want it, I book with a legacy carrier. You get what you pay for - you don’t pay for customer service or support on Ryanair, so don't expect it.