Alt Flaps wrote ;
If you are a regular visitor to FCO, you can see that there are about a dozen 'individuals' wondering around the aircraft with radios & clipboards. They all appear VERY important and do lots of furtive communicating into hand held devices - but nobody is actually doing anything - it suprises me every time I see it
I suppose you would prefer the Ryanair model, with nobody wandering around, nobody on the end of the phone, cabin crew cleaning the aircraft and at the gate and everything sub contracted....
What is required is a balance of the two me thinks....