To Cap or not to Cap, that is the Question!
Just a thought here. I have always been one not too fussed about the hat myself. However recently I was talking to one of my collegues at Virgin Blue in Oz. He tells me that the "dumbing down" of the uniform, although a very good idea in promoting the low cost concept, working mans airline idea, it also had the disasterious effect of gaining almost no respect from Cabin Crew, Ground Staff & Managers alike. He wasn't sure if that was just the corporate culture that was being adopted, but certainly felt that without the correct uniform it much harder to command respect, from the backend, bottom end, ground end, where ever, when you just don't look the part!
So loosing the Cap, not such a bad thing, but making the uniform any less official or casual might invite the same kind of problems they have in Oz.
You got the bad boy!