Oh please, this has been blown out of all proportion it is on every aviation website I have come across today. The only other stories that gather so much attention is accidents...
It was a bit of light hearted banter between colleagues..
And speaking from someone who flies out of LGW a lot as crew for another airline, The "insults" aimed at the majority of those passengers who fly Virgin from LGW were very accurate.
YES YOU ARE CHAVS!! be proud of it, or ditch the Elizabeth Duke bling
Many passengers have made similar comments about a number of aircraft they have flown on which receive high usage one persons/groups opinion does not make it fact, we need to remember this along with the fact, we are all entitled to our opinion.