I had security staff being rude to me when they forgot to take my pic at passenger search and so denied me access to the domestic pier at Heathrow, Terminal One. The smug little man folded his arms and said he would not give me his name quoting "data protection act". His supervisor would only give me his first name and his position. Is this BAA policy? I am chasing BAA but this will take time. Anyone know if all staff are allowed to refuse to identify themselve?
Thanks