female passenger on Tenerife Charter flight when advised that delay to departure was caused by the unexpected winter weather, worst snow storm in years and subsequent lack of de-icing fluid due to the suppliers running out after pumping the stuff for hours.
Airline Duty Manager; (0400hrs flight had been due off at 2330hrs)
"I am terribly sorry we are doing everything we can to solve the problem and get your aircraft ready for departure. Unfortunately we have exhausted our supplies of de-icing fluid, our Engineering staff are doing all they can to locate additional supplies. We will have further information for you in 1 hour"
Female Passenger (whilst being restrained by Airport Police after threatening the Airline Duty Manager);
"Ah! don't give us that sh
t ya muppet why don't ya just send one of yar wee goafers down to HALFORDS and buy another couple of cans"
