Thanks for that hugh flung_dung Sir and apologies for the error, indeed I did read it the way you suggested.
TangoZulu - I am sorry you have that impression from the service you have (not) received. As you would expect this would be the farthest thought in the minds of the ops staff who's job it is to try, working against all adversity (at times), to get students and pilots flying as and when they want to.
Without knowing exactly what happened to you it is difficult to address your individual concern - might I suggest either PM me for a personal service or using the contact link on the website to put your thoughts directly to management?