Interesting - having flown with BFC for some years now having learnt there I have to say I am less than impressed with the new management.
The approach towards existing customers seems to be along the lines of he who pays the most and shouts the loudest gets what they want. Maybe that is the way of the world now but it does some rather harsh on the existing clientele.
Will be interesting to see what comes of the changes at BFC - however I have to say from a customer perspective it is not looking that hopeful.