Dallas, you're wrong.
oh how I would like to say that but I can't
7. Users get trained on demo system and realise:
It doesn't do what they want it to do.
Actually we had the manadatory training just before we all went live about 8 months ago. The training was identical with the procedures for Dii/c and told us nothing new. Firthermore it told us nothing relevant. And the majority of the users are still waiting to get on to the system.
12. Expensive, but vague, glossy brochure released to inform all of benefits of new system (widely unread), but no sign of a user guide.
There is a user guide. It's online.
13. New system turned on, crashes causing chaos, but RAF News hails 22nd century technology a popular success.
Sorry there is a techinical fault. Technicians are looking at the problem.