If I were AOA President
The statement by controlledCHAOS that had he been AOA President Cathay would have shut down a long time ago is probably one of the best reasons he has not ever been AOA President. What an attitude "Shut down the airline and we will all be better off". As for not leaving because he has put too many years in already begs the question "Just how much have you put in"? With employees who are prepared to feign illness or otherwise try and wreak havoc, or should that be chaos, it is no wonder CX can be tough. Wake up CHAOS and be a bit positive. You just might find your life will be a lot happier.